American Eagle Moving Company

DO NOT USE! I scheduled a move through Eagle Moving mid-June 2022 for a late July 2022 move from Boston-Philadelphia. Since I scheduled a month in advanced and am a student they gave me a discount and estimated me around $2,400 and 350 cubic feet. I confirmed my inventory with their inventory control manager and was all set. They even told me I might have extra space in the truck if I needed anything else.

The movers showed up and took a look at my apartment and essentially told me that Eagle Moving way underestimated the amount of space I was going to need and demanded I paid them an additional $1400 in cash that day and an additional $1600 on drop off or they wouldn't take my stuff.

Eagle Moving drastically underestimates the moving cost knowing that the day of the move you are going to be in a bind and end up paying it. They convinced me to put the deposit down and were incredibly misleading with the cost. I ended up having to purchase an additional 300 cubic feet. I understand if the estimate is a little off but they underestimated by quote by half which was no mistake by them. They have ghosted me since and refuse to refund me any of the money. Instead of paying $2400 like they said I ended up paying a total of $6,000. I spoke with them as a 26 year old female moving 400 miles away and as a student about how terrible they should feel for distorting people but they had no sympathy, completely knowing how corrupt their business is.

Eagle moving has been one of the worst experiences I have ever had. I would absolutely never recommend them and they are a morally corrupt company. I will review them on every website so no one falls in the same trap that I did.They have not tried to compensate me for underquoting me by $3,600.

Move size: 1 Bedroom Home Service cost: $6000

Dont ever think of hiring this company for your move. They are very helpful until they get your 35% deposit. Once you pay the deposit, you are screwed. Nobody will respond. They give you all false information on the phone just to get your deposit. I was initially quoted for $2000 for a small 2 bed room apartment and ended up paying $4800. I still had to throw away my couch, dining table, computer table. I still don't understand why I had to pay 5k.

All positive reviews here are fake. They just lie to your face on each and everything right from your quote to insurance to additional charges.

Liars liars liars. BEWARE

Update: after paying $4800 for a small 2br apartment move of 400 miles, they damaged my bed and drill holes however they want. Such a horrible service.

Just better off from this company.

Move size: 2 Bedroom Home Service cost: $4800

My boyfriend and I were moving from Woodside NY to Reading PA for a new job, (a fruit trucking company that we were able to buy.) After quite a bit of research, we settled on American Eagle Moving Company. (My boyfriend is a military sergeant, and very passionate about the company, so he was really moved by the name of the moving company: American Eagle.) Our house has quite a bit of expensive things, including a full bedroom set, several electronics, and two TVs. We were a little concerned that they would have trouble going up the stairs (we rent out the first floor) but the two guys that showed up were more than capable of bringing everything downstairs. They were even really comfortable with our pitbull, something that not a lot of people are. Overall, the moving went smoothly and was safely loaded into the truck in just a matter of hours. Thank you, thank you, thank you!

Move size: 2 Bedroom Home Service cost: $2500

This is by far the worst moving experience I've ever had (and I've moved over 20 times in my adult life. First, the quote was handled over the phone and I was told that my move would cost $2,200 (454 sq. ft.), give or take a few square feet of space needs. When I called, my number 1 priority, as concerned the move particulars, was that I have full packing and unpacking service. I was also told by Scott that I would have him personally supervising my entire move.

When the packers (Ari, Elvis, James and Luisni) came, they began packing and a couple of hours later they told me that my packed items took up nearly TWICE (or 875 sq. ft.) the space that had been quoted to me, so it would cost more. Further, upon completion, I was informed that neither the packing or unpacking was included in the cost, so I would need to pay $875 for the packing and an additional $875 for the unpacking. This brought my bill to $6,264 - not kidding - and they already had my things packed up in the truck (later, I learned what happened if one balked at the price).. Keep in mind that this was a move from South Florida to Atlanta and it was a 1-bedroom apartment.. They also told me that they would be the same people who delivered my items. I tipped them $20 per person and went out earlier in the move to get them all Gatorade, but still..

Finally, when the truck came to unpack me, there was 1-guy, Chris, who had neither an idea of how to, nor any expectation that, he would be unpacking me AND told me that I would have to pay an additional $75 "elevator" fee and a $75 "long-haul" fee. This was TOO much (it already had been in retrospect), so I made him wait to unload the truck, until I had a chance to call my "personal" representative, Scott (RIGHT!). Anyway, after dealing with frontline sales and being passed to Customer Service, I spoke with Kevin and then one other (don't recall his name) person and was told that there would be NO adjustments to my bill and further, if I held the driver any longer, I would pay a minimum of $675 more, followed by angry protestations that I "wasn't listening." Anyway, I was in between a rock and a hard place, so I let Chris (and his helper that joined him 2 hours in, Herbert) unload me - they put the bed back together and the legs on my couch, but NO unpacking.. AND, both of my bookcase sides had breakage..

Weeks later, I was going to show off my coin collections - two: 1 of State Quarters ($2,000 value) and 1 of Kennedy 1/2 Dollars ($2,200 value), I found out that they were nowhere to be found - someone in one of these legs had clearly stolen them, as nothing else was missing (I should be happy, right?). People asked if I reported them stolen to the company and I assured them that they would not care in the least.. Make your own determination if you must, but I cannot begin to tell you how much I regret hiring them to do my move.

Move size: 1 Bedroom Home Service cost: $6264

My furniture was just delivered his morn by American eagle movers. I’m really impressed with how professional and thorough these movers were. Needless to say I was contacted By many movers but weeded our the scammers and did my research and this was the company I decided on. My rep was very knowledge and knew his material Inskde and out. I was very nervous going into the process but the company made my experience very easy and stress free and I will recommend them to friends and family without a doubt.

Move size: 4 Bedroom Home Service cost: $5400

We moved from Virginia to California with American Eagle. AE was recommended by one of my husband's coworkers, so we thought we'd give them a try and we're glad we did. It cost a little more than we thought we'd spend on a move, but we can't really complain because AE was professional, courteous, cleaned up after themselves, treated us and our belongings with respect, and even helped us wrap and pack the last couple items. They charged what they quoted us and arrived on time. A cross-country move is stressful no matter who you are, but we will definitely use AE if we have to do it again.

Move size: 3 Bedroom Home Service cost: $4650

1. Price: nobody came to us to count the price of moving. I decided to myself that must be photos can help to count right price. By the photos manager [NAME EDIT] said the price in $1900. But when the delivery guys came and packed everything were occurs $3800. Two times more! TWO TIMES!
2. Service: After that I wrote and called 37 times and only 1 time I received an answer from other person. And she said that everything that she can do sent me a form of the contest!
3. Time: this manager promised to me that 1 - 2 weeks will be enough for the moving us from PA to CO. But they spent 4 weeks!
4. Condition: almost half of our stuff had damaged. All plates broken, three commodes got wrecked, a wood tv shelf all scratched, and they lost a box with our bed linens.

I’m very sorry that I had chosen that company!

Move size: 1 Bedroom Home Service cost: $3800

You call and you get bubbly friendly “have a blessed day” Megan. But it’s a ruse from there. She promises great customer service thru the end. They came and got our hhg as promised but now we can’t get our hhg back! They won’t return phone calls, emails, and they stopped billing us for storage. Megan won’t answer or return our calls. We can’t get an answer from anyone. When we did get thru once the man was rude and told us Nicole in dispatch will call us in “a couple days”. That was a week ago. No call. We now have to get a lawyer to try and get our stuff back.

We told them from the beginning we didn’t know where we were moving and it could be Alaska, which they do not serve. Megan promised it would not be a problem transferring our hhg. But now they are telling us they will not let another moving company come pick up our items to take to Alaska. They wouldn’t even give us our weight or cubic feet so our new moving company can give us a quote. It’s like they are five years old pitching a fit. I have never experienced worse customer service. Do not get fooled as I did. Call someone else.

Move size: 2 Bedroom Home Service cost: $5000